Livo Ride Privacy Policy

1. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address
• Profile Photo
• Date of Birth
• CNIC / NICOP Number
• Residential Address
• Emergency Contact Information

Driver Information

• Driving License
• Vehicle Registration Documents
• Vehicle Insurance Details
• Vehicle Photos
• Bank Account Information
• Identity Verification Documents

Location Information

• Real-Time GPS Location
• Pickup and Drop-off Locations
• Route Information
• Trip History
• Ride Tracking Information

Device Information

• Device Type
• Operating System
• IP Address
• App Version
• Device Identifiers
• Crash Reports

2. How We Use Your Information

• Create and manage user accounts.
• Connect riders with nearby drivers.
• Provide ride booking services.
• Calculate fares and payments.
• Enhance safety and security.
• Detect fraud and suspicious activities.
• Improve platform performance.
• Send notifications and updates.
• Provide customer support.

3. Location Data Processing

Livo Ride collects and processes precise location information to enable ride requests, navigation, route optimization, driver matching, trip monitoring, fare calculation, safety monitoring, emergency assistance, and customer support.

Location information may be collected while the application is open, running in the background, or during active trips, depending on permissions granted by the user.

4. Driver Verification & Safety

To ensure passenger safety, Livo Ride may verify driver identities, driving licenses, vehicle registrations, ownership documents, and conduct background verification checks where legally permissible.

• Identity Verification
• Vehicle Verification
• License Verification
• Fraud Detection
• Safety Complaint Investigations

5. Emergency Safety Features

Livo Ride may provide emergency safety tools including:

• Emergency SOS Button
• Live Ride Tracking
• Trusted Contacts
• Ride Sharing
• Incident Reporting

Information may be shared with emergency contacts, law enforcement agencies, or relevant authorities when necessary to protect safety and comply with legal obligations.

6. Information Sharing

Livo Ride does not sell personal information.

Information Shared With Drivers

• Passenger First Name
• Pickup Location
• Drop-off Location
• Contact Information (when required)

Information Shared With Riders

• Driver Name
• Vehicle Details
• Driver Rating
• Driver Photo

Third-Party Service Providers

• Cloud Hosting Providers
• SMS Service Providers
• Payment Gateways
• Mapping Providers
• Analytics Providers

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

8. Data Security

• SSL/TLS Encryption
• Secure Cloud Infrastructure
• Access Control Systems
• Database Encryption
• Security Monitoring
• Regular Security Reviews

While we take reasonable steps to protect information, no system can guarantee absolute security.

9. Children's Privacy

Livo Ride services are intended only for individuals aged 18 years or older. We do not knowingly collect personal information from minors.

10. Your Rights

• Access Personal Information
• Update or Correct Information
• Request Data Deletion
• Withdraw Consent
• Request Account Closure
• Object to Certain Processing Activities

11. Fraud Prevention

We actively monitor platform activity to identify fraud, fake accounts, payment abuse, suspicious transactions, and violations of platform policies.

12. Compliance with Pakistani Laws

Livo Ride operates in compliance with applicable Pakistani laws and regulations, including the Prevention of Electronic Crimes Act (PECA) 2016, applicable transport regulations, consumer protection laws, telecommunications regulations, taxation requirements, and other legal obligations.

13. Third-Party Services

Livo Ride may integrate with third-party services such as:

• Google Maps
• Firebase
• Payment Gateways
• SMS Providers
• Analytics Platforms
• Authentication Services

14. Account Deletion

Users may request account deletion through the application settings or by contacting customer support. Certain information may be retained where required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published through our website and applications.

16. Contact Us